Got a Question? Check out our FAQs
How do I register?
Am I obliged to provide my credit card details / can I register without putting my credit card details in?
Why do you take my credit card details when I sign up?
Why might I need to provide a picture ID within 72 hours of registering?
Can I change my alias after registration?
I’m unable to register – I’m told my details are already registered.
How long until I can play after I have registered?
Do I have to upload any additional documents to verify my account?
How do I login?
I’m trying to log in but am being told my account is locked. What do I do?
I have forgotten what email address I used to register. How do I recover my password?
What shall I do if I have forgotten my alias or password?
I need to update my payment method. How do I do that?
How do I close / delete my account?
My account was closed / deleted. How do I start playing again?
Can I self-exclude?
How long does it take to start playing again after re-opening my account?
Deposits / bonuses & free spins / withdrawals
Can I set myself personal limits on the amount that I can deposit?
What is the minimum amount I can deposit?
What is the minimum amount I can withdraw?
How will my transactions appear on my bank or credit card statement?
What welcome bonus do you offer?
I have made a withdrawal, when will the money be in my bank account or on my credit card?
I used to receive a deposit bonus. Why do I not get that anymore?
I have just changed my deposit limits on my account. How long does it take for these changes to take effect?
I’ve made a deposit but something’s gone wrong. / I’ve made a deposit but the money is not showing up in my account.
I have won free spins/money. When will this be credited to my account?
I’ve won £xxx money but why is it not converting into real money.
Can I play any games without making a deposit?
Is there a fee for requesting a withdrawal?
I am unable to withdraw money. Why?
Do I pay taxes over my winnings?
What are the wagering requirements on Foxy Bingo?
Do all games count toward the wagering requirement?
How can I see my transaction history?
Will my personal details be safe?
Will my details be passed onto any third parties?
What payment methods do you accept?
Source of Funds
Why do I need to send you the source of the funds I spend with you? Is this a genuine request?
Why do I need to prove to you where my money comes from?
If I don’t send in proof of my source of funds, what will happen?
How will the information be used?
What we need to receive from you:
How to send us your Source of Funds:
What Software do I need to download?
Does Foxy Bingo run on a Mac or a PC?
Can I play on any phone?
Can I play the same games on desktop / app / mobile?
My promotions are not showing. What should I do?
I get a blank page when logging into the app/mobile page
I get an error page when trying to play XXX game.
I have logged in but nothing is happening. What should I do?
I got kicked out of a game, what happens with my winnings up to date?
The games are very slow. Why and what can I do?
Who is the contract with?
Can I be sure the games are fair?
How can I tell whether an email I received from Foxy Bingo is legitimate?
How do I unsubscribe from your newsletters / SMS / phone calls?
Is it legal to play online bingo at Foxy Bingo?