About Us
Responsible Gaming at Foxy Bingo
Cassava Enterprises (Gibraltar) Limited is one of the leading Operators in the market and are committed to provide fun, exciting and above all fair gaming in a safe and secure environment.
They have identified 5 key areas of responsibility to customers on this site licensing, secure banking, privacy, customer support, and promoting responsible gaming. We invite you to take a few minutes to read through an outline of the efforts made to fulfill its responsibilities in each of these areas.
Licensing
All the games on this website have been licensed from the gaming jurisdiction of Gibralter. The Gibraltar Regulatory Authority ensures that all license holders comply with its stringent regulations regarding fair play and prize pay outs.
As well as extensive analysis of every company who applies for a license to ensure the complete integrity and responsibility of its licensees, the Commission has also adopted a series of technical standards that are applied to ensure that the games offered are fair to players.
Secure Banking
Cassava Enterprises (Gibraltar) Limited is committed to the security of all personal details entered onto this site. In order to ensure that your credit or debit card details cannot be compromised they use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers. This means that before any sensitive data is sent between you and the servers, the data is encrypted before it is transmitted. This protects against anyone gaining access to your confidential details.
Your Privacy
Cassava Enterprises (Gibraltar) Limited collect information from you when you register your account on this site. Cashcade Ltd emails you with promotions and offers that connected with this site. You are entitled to unsubscribe from all correspondence from within the next mail received or by contacting the customer services department.
Cassava Enterprises (Gibraltar) Limited also collect information, including your browser type and your IP address, when you log on and use your account. As with many other websites, the site may use software known as 'cookies' to store information relating to your preferences to enable both Cassava Enterprises (Gibraltar) Limited and Cashcade Ltd to improve its service to you.
Customer Services
Any queries you have may already be answered on our FAQs page, or in our Getting Started guide. However, if you cannot find the information you are looking for, the friendly team of Customer Services agents are available to help you.
You can contact the team by using the form on our support page.
Fair Gaming
Cassava Enterprises (Gibraltar) Limited beleive very strongly that it has a responsibility towards the welfare of all players on the site. Bingo is a social game and a form of entertainment to be enjoyed without excess. We ask that you spend only what you can afford to spend, and we strongly recommend that you fix a weekly or monthly budget so that you won't be short of money for the other things in life.
If at anytime during your play you feel that you are spending too much then we kindly request that you either reduce your limits or suspend your account. Should you wish to suspend your account then please contact our Customer Support team stating the amount of time you would like your account closed for. We aim to deal with your request within 48 hours but cannot guarantee this. As soon as your account is closed you will receive a reply. Please note that we will not be held responsible for your actions.
Player Protection Limits
For this reason all players can set limits to the amount of money they can spend on the games. You can set a limit on both your deposits and withdrawals each day, week and month. These limits are set by default to £2000 / day, £5000 / week and £10,000 / month. If you wish to change your limits you can do so by contacting any member of the Customer Support Team using the form on our support page, or by going into the help chat room in the game.
Do You Have a Gambling Problem?
Ask yourself the following questions:
1. Do you stay away from work to gamble?
2. Do you gamble to escape from a boring or unhappy life?
3. When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
4. Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
5. Have you ever lied to cover up the amount of money or time you have gambled?
6. Have others ever criticised your gambling?
7. Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
8. Are you reluctant to spend 'gambling money' on anything else?
9. Have you lost interest in your family, friends or interests?
10. After losing, do you feel you must try and win back your losses as soon as possible?
11. Do arguments, frustrations or disappointments make you want to gamble?
12. Do you feel depressed or even suicidal because of your gambling?
The more you answer 'yes' to the above questions, the more likely you are to have a serious gambling problem.
If you do feel that you may have a problem with gambling, then we recommend that you contact Gamcare, who have a confidential national telephone counseling helpline. Their number, which is charged at a local call rate, is: 0845 6000 133. Alternatively, visit the Gamcare website at www.gamcare.org.uk.
