Contact my Customer Services team by email or phone to get your problems straightened out.


Your most common questions answered here!

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Bingo Lingo

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Customer Support

If you have any trouble on Foxy Bingo don't hesitate to get in touch with my fantastic Customer Services team, who will do their best to get you back on your feet before you know it! No problem's too large or small, and you can get in touch with my team via email or over the phone.

A lot of this page is blank on my computer

Give it a few minutes, it may just be the internet having a bad fur day!

Still blank a few minutes later?

Like all leading websites including MSN and the BBC, we use Flash to bring the world of Foxy to your computer. Your version of Flash may be out of date but far not as help is at hand: simply click this link ( and your computer will start installing and updating your current version of Flash software.

How do I join Foxy?

Fill in the simple registration form.
First choose your username! As we have over 3 million members it's always worth putting a few numbers after your username for example, if your name is Jane you could call yourself Jane123. Some members also call themselves names like Bingofox or Bingowinner. As long as your name is not rude or designed to upset other Foxy Friends, go for it! You will also need to choose a password, so pick something memorable.

When you have registered we will need to send you an email with your username and password. Keep this email in a safe place, but don't worry if you lose it, as you can always click the 'Forgotten Password?' link on the homepage to get your password emailed to you!

Can anyone play at Foxy Bingo?

No, it's stated in the law that you need to be over 18 to play online bingo, so we will need you to register a valid credit card to help us verify that you are over 18. Foxy will never take a penny from this card until you make a deposit, that's a Foxy promise! Any money you win on a cash game will be paid back onto this card, so make sure your details are correct.

Foxy, will you keep all my details safe and sound, and not pass them on?

You bet I will! Foxy is the oldest licensed bingo site around, with over 3 million Foxy Friends! All my friend's details are securely stored, and are only used to let you log in and play our games, to make a deposit in your Foxy account - managed by our trusted banking partner Brigend payments, who handle over 3 million transactions a day. Plus, if you want, we will keep you up to date on your winnings and on extra prizes you can win!

This website is operated by Cassava Enterprises (Gibraltar) Limited, which is licensed to offer online gaming services by the Government of Gibraltar (License Number 022), regulated by the Gibraltar Gambling Commissioner under the laws of Gibraltar, and makes no representation as to legality of such services in other jurisdictions.
As of November 1, 2014 our gambling services in the UK are operated and managed by 888 UK Limited, a company licensed and regulated by the United Kingdom Gambling Commission, pursuant to the UK Gambling Act. (License Number 000-039028-R-319297-0016)
Our address: 601-701 Europort, Gibraltar.
We encourage responsible gambling and support GameCare.